Overview
Due to the perishable nature of our products, we do not offer refunds on orders once they have been delivered. This ensures that all customers receive fresh, high-quality donuts.
Exceptions
If your order was:
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Not delivered,
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Delivered to the wrong address, or
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Contains a serious quality issue (for example, contamination or foreign objects),
please contact us as soon as possible at orders@doughmakers.nz. We will review the issue and may offer a replacement order or a credit for a future order.
How to Report a Problem
If you experience an issue with your order, please email orders@doughmakers.nz with:
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Your order number,
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A description of the issue, and
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Photos if relevant.
Our team will respond promptly to work out a solution.
Shipping & Delivery Issues
If your order is lost in transit or not delivered, we may issue a replacement order or credit. Please note we do not cover delays caused by courier services beyond our control.
Gifts
If your order was a gift and there’s an issue, we will handle it in the same way, working with either the gift giver or recipient to resolve the situation.
Need Help?
For any questions related to orders, refunds, or returns, contact us at orders@doughmakers.nz